How to set up email in Outlook 2010

This guide takes you step-by-step through the process of setting up a new xneelo hosted email account in Outlook 2010.

If the Mail account is already set up, but giving errors – then contact us.

♦ Replace example.com with your domain name

Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

if you prefer POP, as this automatic configuration defaults to IMAP
if this is a new hosting account and domain propagation has not completed

First, check your password

Check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in the control panel – you will need to get your domain or web administrator to update it for you if you don’t have access.

Add a new email account

Auto Account Setup (Recommended)

- Auto Account Setup (recommended)
  1
  
  Launch Outlook 2010
  
  2
  
  Select File from the top menu bar and then Info and Account Settings
  
  3
  
  On the Email tab, Select New
  
  4
  
  Click to select the Internet E-mail or Email account option > Next
  
  5
  
  In the Add Account box
  
  Enter your details under E-mail Account
  
  If you’ve lost your password – change it via the control panel
  
  > Next
  
  6
  
  Outlook will now automatically configure your account as an IMAP account with all the correct settings.
  
  7
  
  Finish > Close
  
  That’s it!

Manual Account Setup

If you prefer to use POP you will need to set up the account manually:

1

Launch Outlook 2010
2

Select File from the top menu bar and then Info and Account Settings
3

On the Auto Account Set-up screen, select Manual setup or additional server types. > Next

4

Select Internet E-mail, then select Next

5

Enter all the relevant details:

Account type: POP or IMAP
Incoming mail server: mail. followed by your domain name e.g. mail.example.com*
Outgoing mail server (SMTP): smtp. followed by your domain name e.g. smtp.example.com*
User Name: ensure you fill in your entire email address as the username
For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail servers
Select the More Settings… button.

6

Select the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication check box is selected, as well as Use same settings as my incoming mail server.

7

Select the Advanced tab
8

Check these settings:

The Incoming server port for IMAP is 993 and POP is 995
Use the following type of encrypted connection is SSL
The Outgoing server (SMTP) port is set to 465
Use the following type of encrypted connection is SSL

9

Select OK, then Next and Finish.
10

Your Outlook mail program should now be set up to send and receive mail.